Check if your website has actually gone down
For future reference, please perform the following steps prior to contacting helpdesk team for support.
Here are some ways to check if your website has actually gone down:
Make sure your configuration file has been setup correctly.
When you encounter the “Error displaying the error page: Application Instantiation Error” for Joomla or “Error establishing a database connection” for Wordpress, it means that your website is up but your configuration file has not been set up correctly.
To check and correct your configuration file and database credentials, you may refer to the following links.
- For wordpress: Refer to this .
- For Joomla: Refer to this .
Make sure that you're not seeing a cached version of your website.
Hold down Shift while reloading or refreshing the page. You can also check out his on how to clear your browser's cache.
Try accessing your website outside your network.
Try using other network for accessing your website. You may also do so by using your mobile data. If you are able to load your website using these means, then it is possible that you are only encountering a network connection issue. Contact your network administrator for support.
Use online tools.
There are many online tools that can be used for checking your website’s availability. For options, you may check out , , or .
Try command line diagnostic tools.
Ping, traceroute and pathping are some of the diagnostic tools for determining your website’s availability.
Check out this on how to use these online diagnostic tools.
Wait for DNS propagation.
If you have recently made changes on your DNS record or if you have just registered your domain, keep in mind that these adjustments need 24 hours to take effect. During this time, your website may appear down. You can check for the current state of DNS propagation of your domain through online tools like .